Returns & exchanges
How do I return a product?
* We gladly accept returns for any reason within 14 days from shipping date.
* In case you want to return the product, please send an email to firstname.lastname@example.org with your order number and your return reasons prior to shipping your product. After written approval for return from customer service, please return the product to the address displayed on the delivery note.
* In case you want to return the product and you are sending it back to one of the proposed destinations for returns, you must send a receipt of the postal service (track&trace number); so we can track and trace the product. If you are unable to prove that you have returned the product via mail, we cannot be held liable for damage or losses made to the product. The deliverance address for returning products depends on the reason for return. When you want to return the product, you contact us at email@example.com, and we will tell you where to send your product to.
* We will check all returned products. All goods must be returned in perfect condition, along with a copy of your initial invoice/delivery note. The product needs to be returned with its original package without signs of usage. We will have to charge the returned product if:
- The product shows signs of visible use
- The product returns without original packaging and/or product tags
- The product is damaged as a result of return transport
If everything is ok, we will reimburse your payment (duties, taxes and other expenses excluded). In case of a return, shipping charges are reimbursed on all bags and order above €200 within the EU. Other products will be for your charge.
* If the original product is in any way faulty or does not conform to the order placed, we will gladly refund the purchase price paid, the return shipping cost; any customs, duties and goods taxes (upon proof of payment i.e. a receipt), plus the original shipping costs. Likewise, no good will be taken back if it shows signs of damage or interference, such as
- Natural wear and tear
- Events out of our control e.g. natural disasters
- Signs of improper use
- Interference by the customer or a third person
- Extreme use or extreme influence by the customer
The items can be sent to address displayed on the delivery note. All refunds will be issued based upon the original form of payment.
*No cost will be covered should the product/s go missing during the return shipping. We advise you to send all items back with a transport company which provides a track & trace service.
Can I return an article for repair?
It depends on the damage and timeframe. But we always aim to help you in the best way possible. Contact us at firstname.lastname@example.org for more information.
Can I order items from your website that are not currently in stock?
Yes, in this case you can order the product. We will ship the product as soon as soon as it comes available. For accurate delivery times please email email@example.com
Can I cancel my order?
Within 12 hours of ordering, you can cancel your order by sending an email to firstname.lastname@example.org. There won’t be any charges. Once the order has been shipped, you will have to pay for return shipment.
Returns bought in sale:
- Free shipping does not apply on items in sale
- Exchanging a product bought in sale is possible, but shipping costs back and forth will have to be paid by the customer