Returns & exchanges
Do I have to pay for my return?
We offer free returns on all orders above 195,- euro within the EU. For all other orders we will need to charge the shipping costs for the return.
How do I return a product?
We gladly accept returns for any reason within 30 days from shipping date.
In case of returning the product please follow the following steps:
- Send an email to firstname.lastname@example.org with your order number and reason of return.
- We will send you the needed shipping documents and instructions for your return.
- Your return is processed by UPS. UPS will pick-up your return or the item can be handed in at a UPS drop-off point. In case the return is not covered by Travelteq, payment has to be made for the return.
- After receiving and checking the goods we will reimburse your payment within 3 working days.
If the original product is in any way faulty or does not conform to the order placed, the return shipping cost; any customs, duties and goods taxes (upon proof of payment i.e. a receipt), plus the original shipping costs are covered by Travelteq.
Can I return an article for repair?
It depends on the damage and timeframe. But we always aim to help you in the best way possible. Contact us at email@example.com for more information.
Can I order items from your website that are not currently in stock?
Yes, in this case you can order the product. We will ship the product as soon as soon as it comes available. For accurate delivery times please email firstname.lastname@example.org
It is not possible to return a custom ordered bag.