* In case of a material defect in the product on our behalf, you have the right to choose a similar product in exchange, to withdraw from the contract or to request a price reduction, within 12 months for leather goods and 3 years for the trip, from the purchase date at info@travelteq.com. All requests are to be confirmed by written correspondence with us.

*Active Suitcase Warranty The warranty for the Active Suitcase is 3 years. It covers defects in materials and craftsmanship. Should this occur we will repair or replace the product free of charge. In case of damage as a result of normal wear and tear, abuse, misuse, accident or exceeding the reasonable expectations of the product lifespan, whenever possible we will offer to repair the product at a reasonable cost.

* It is up to you to check the products upon delivery and to notify us within 14 days. Failure to do so will result in a loss of your rights.

* Products that are defect beyond the warranty date will be assessed case by case. Depending on the situation we can take care of repairs. Please mail us at: info@travelteq.com

* Other claims for damages and indemnity are ruled by the provisions of Dutch law and we are only liable for gross negligence and intent. This includes our employees or other staff. Binding law terms (i.e. law of product liability) are not affected.